Is your company prepared to continue and deepen the customer relationship that began at acquisition?

Industry leaders have defined the mission of Client Success as:  "We build more value faster for your company and ours - and we can prove it."  It's all about being purposeful when it comes to your relationship with clients.  There WILL be a relationship.  A healthy Client Success Team ensures that it is a profitable relationship both for your customer and for your company.  The natural consequences of a good Client Success team are:

Increased Revenue

Decreased Churn

WHO AM I?

A entrepreneur with deep experience in building a Client Success team from inception to full maturity at a successful fast-growth start-up. I use my background as a Software Engineer to provide a unique perspective on using data-driven methodologies to implement tools and processes that help in building and maintaining client relationships.  I have built relationships with clients of all sizes.  I have always worked with small tactical teams and have provided them with strategy and direction.

WHAT DO I DO?

I focus on helping you to identify best practices, metrics and technologies that you should use to help grow your Client Success team.  My service to you helps by focusing your Client Success team using proven methods and by giving you a clear path to the right processes, technology and data you need. 

HOW DO I DO IT?

My approach involves spending time to get to know your product and organization.  Then, I fuse that knowledge with my know-how.  Together, we design and deploy the right kind of Client Success team for your company.  Our goals are up-selling, reduced churn and gained efficiency.

WHY HIRE ME?

I work with you to ensure that your Client Success efforts are efficient and effective.  Your customers are the most valuable asset your company possesses.  Giving them the best experience possible is extremely important to your growth as an organization.